Warranty, Returns & Refund information

Warranty – Ecomundy

All Ecomundy products are guaranteed to be free of defects in materials and workmanship. We will gladly repair or replace any Ecomundy product with a manufacturing defect within two years of original purchase.
Ecomundy products are designed to withstand normal outdoor and recreational use. To prevent premature weathering, we recommend indoor storage for our products when not in active use. We do not warranty against normal wear and tear. Fading and weathering due to prolonged exposure to sun, rain, snow, and heavy humidity, is not covered by our warranty. We do not warranty against rot, mold, mildew, or damage from improper storage, maintenance, installation, or modification.

Return Under Warranty

Returns under warranty are accepted only after issuance of a return authorization that can be obtained by email at contact@ecomundy.com. All returns must be accompanied by the original packing slip or proof of purchase.

Return for Refund

Ecomundy accepts returns 14 days after the order has been delivered. You can send back your order for any reason during this time and you will have to pay for shipping. Please include the packing slip with your order. Upon receipt of your item(s), we will issue a credit for the full price. Credit can only be done on the same card that was used for the purchase. Be sure to keep the bag in which your package was sent so that you can use it in case of a return.

To receive a refund, the products must be unused and resalable.
That means, among other things: no traces of use, carefully folded and equipped with all accessories.

We recommend shipping via DHL, DPD, UPS, or FedEx for packages weighting more than 500gr/1lb and to keep your tracking code.

Damage from Shipping

If our products arrive damaged from shipping, we will issue a replacement as soon as possible. We will work with our freight providers regarding any claims and damages. Please note that we are unable to use rush-delivery to send a replacement for product damaged in shipping.

Return Address

Ecomundy Hammocks
De Windturbine 7
Unit 8550
The Netherlands